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About

About Vigilant Vending Services, Inc.

Delivering Exceptional Service

Delivering Exceptional Service is not an accident. It requires anticipation, investment, commitment, and most importantly the right attitude all the time. At the heart of Vigilant Vending’s service delivery is our commitment to technologies which include: modern machines, communications, and technologies. This includes:
  • Card Acceptance and Modern Payments
  • Monitoring and Refills
  • QR Codes and Customer Feedback

These technologies go a long way to empowering our vending guests and customers to have the best possible vending experiences. Our technology philosophy is one of enablement for the best experience. There are technologies out there that are not yet proven (e.g. biometrics) that we have not yet adopted because we don’t believe the benefits outweigh the costs. e.g. how many people want this technology at the expense of additional readers, potential problems, cleaning, maintenance, and possible perception of germs (e.g. biometrics)?

Focused on Excellence in Core Services

Vigilant Vending is committed to the core aspects of the business (which the above technologies can help enable) which require an uncompromising commitment to:

  • Fresh food. This stems from quality products from quality suppliers.  This includes freshness checks at each machine.
  • Providing the most desired food products through:
    • Analysis and use of the data to provide a better self-service experience.
    • A commitment to cycling in new products to continuously gauge consumer tastes and preferences.
    • Monitoring of trade/food industry publications and research to monitor change.
  • Delivering efficiently on a continuous basis with polite, courteous, unobtrusive, first-class service.

Company Founder

Robert Misasi, President/Founder

Robert Misasi is a successful entrepreneur running companies and ventures in the financial services sector for the past 20+ years, notably the Mercator Advisory Group (which he sold in 2022).

Rob's prior experiences have included work with the TowerGroup (now Gartner) and work with Deloitte & Touche, LLP in NYC.

Rob is passionate about entrepreneurship and small business. He commits himself fully to each venture and has become fascinated (his wife would say obsessed) with the world of self-service vending machines and the technologies and service offerings that are changing the customer experience.

Rob and Viligant Vending's team are committed to delivering advanced vending solutions with a commitment to exceptional service.

"As a successful entrepreneur, nothing is more important than delivering exceptional services for my clients. Ultimately this comes from having the right attitude, people and processes. This is highly manageable in smaller organizations and gets more challenging in larger ones where the principals are less directly involved."

Robert Misasi, Founder and President

Vigilant Vending Services, Inc. is a small business with commitment to providing exceptional service.

Client Testimonials

“A testimonial from a client who benefited from your product or service. Testimonials can be a highly effective way of establishing credibility and increasing your company's reputation.”
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“A testimonial from a client who benefited from your product or service. Testimonials can be a highly effective way of establishing credibility and increasing your company's reputation.”
Client Name
“A testimonial from a client who benefited from your product or service. Testimonials can be a highly effective way of establishing credibility and increasing your company's reputation.”
Client Name

Have questions or interest in discussing how we can service your vending machine needs?

Let us know and we would be happy to discuss the options!